Privacy Policy
SAFYR PRIVACY POLICY
Safyr attaches great importance to the protection of your personal data. This Policy aims to provide you with detailed information on how Safyr SRL protects your personal data.
Digital media concerned:
• safyr-solution.com
ARTICLE 1: PREAMBLE
The purpose of this privacy policy is to expose users of Safyr digital media to:
• The way in which their personal data is collected and processed. All data capable of identifying a user must be considered personal data. This includes the first and last name, postal address, email address, location of the user or even their IP address;
• What are the rights of users regarding this data;
• Who is responsible for the processing of personal data collected and processed;
• To whom this data is transmitted;
• The site’s policy regarding “cookie” files.
This confidentiality policy supplements the legal notices and general conditions of use that users can find on each digital media.
ARTICLE 2: GENERAL PRINCIPLES REGARDING DATA COLLECTION AND PROCESSING
In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of user data respects the following principles:
• Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Each time personal data is collected, the user will be informed that their data is being collected, and for what reasons their data is being collected;
• Limited purposes: the collection and processing of data is carried out to meet one or more objectives determined in these general conditions of use;
• Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
• Retention of data reduced over time: data is retained for a limited period;
• Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.
In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data can only take place if they comply with at least one of the conditions below. after listed:
• The user has expressly consented to the processing;
• The processing is necessary for the proper performance of a contract;
• The processing meets a legal obligation;
• The processing is explained by a necessity linked to the protection of the vital interests of the data subject or of another natural person;
• The processing may be explained by a necessity linked to the execution of a mission of public interest or which falls within the exercise of public authority;
• The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.
ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONNECTION WITH THE USE OF LYRA
A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION
The personal data collected on Safyr digital media are as follows:
• Identification information: last name, first name, login, password
• Employment information: company, organizational entity, function
• Contact details: postal address, email, professional telephone number
• Information related to digital activity: IP address, geolocation
This data is collected when the user performs one of the following operations:
• Request for quote or information
• Creation of an account in the customer area
• Support request
• Response to a satisfaction survey
The data controller stores in its computer systems, and under reasonable security conditions, the personal data relating to its customers for the entire duration of the contractual relationship and for 5 (five) years after the end of the contractual relationship. Beyond that, the data is archived for the period when the responsibility of Safyr SRL may be called into question.
Regarding prospects, the data is kept for 1 (one) year.
The collection and processing of data serves the following purposes:
• Safyr customer management, including potential customers;
• Communication about Safyr services, offers, news;
• Commercial prospecting or direct marketing relating to Safyr's activities;
• Management of quotes, orders, deliveries and returns for goods purchased or rented on safyr-solution.com;
• Management of subscriptions on lyra-system.com;
• Audience analysis on each digital medium;
• Improvement and personalization of the user experience on each digital media.
B. TRANSMISSION OF DATA TO THIRD PARTIES
Certain data may be transmitted to the third parties listed below:
• Atlassian Pty Ltd: management of support requests and developments on lyra-system.com
• Exact Holding B.V.: customer relationship management
• Google LLC: IP address, geolocation for audience measurement
• Mailjet SAS: sending communications by e-mail
Safyr SRL undertakes not to transfer user data outside the European Union.
In the event that Safyr SRL should do so, users will be informed of the measures taken to control the transfer and ensure the confidentiality of their data.
C. DATA HOSTING
Safyr-solution.com is hosted by:
• OVH SAS: Prestashop e-commerce application
Lyra-system.com is hosted by:
• Auth0, Inc: User authentication data on Amazon Web Services (AWS US West 1 & 2)
• Heroku Inc.: Frontend and backend of the application on Amazon Web Services (AWS EU West 1)
• Microsoft Corporation: Storage and logging of metrology data on Azure (North Europe)
• MongoDB, Inc: Storage of application data on Google Cloud Platform Belgium (Europe West 1)
The metrology data collected and processed by the application are exclusively hosted and processed in the European Union.
ARTICLE 4: DATA PROCESSING RESPONSIBLE
A. THE DATA PROCESSOR
The person responsible for processing personal data is Mr. Julien Robidet, as partner and technical director of the company Safyr SRL. He can be contacted by regular mail, telephone or e-mail:
House of Technological Industry, 20 Rue Auguste Piccard, 6041 Charleroi (Belgium)
E-mail: info@safyr-solution.com
The data controller is responsible for determining the purposes and means used to process personal data.
B. OBLIGATIONS OF THE DATA PROCESSOR
The data controller undertakes to protect the personal data collected, not to transmit them to third parties, including outside the European Union, without the user having been informed and to respect the purposes for which this data was collected.
The site has an SSL certificate to guarantee that the information and data transfer passing through the site are secure.
An SSL certificate (“Secure Socket Layer” Certificate) aims to secure the data exchanged between the user and the site.
In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for the user.
In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.
ARTICLE 5: USER RIGHTS
In accordance with the law of December 8, 1992 relating to the protection of privacy with regard to the processing of personal data, modified by the law of December 11, 1998, and European regulation 2016/679, the user has the rights listed below.
In order for the data controller to grant his or her request, the user is invited to send a regular letter or an e-mail to the person responsible for processing personal data, specifying his or her last name, first name, and the purpose of his or her request. request and, if applicable, their identifier in the customer area, accompanied by proof of their identity.
The data controller is required to respond to the user within a maximum of 30 (thirty) calendar days.
A. PRESENTATION OF THE USER’S RIGHTS REGARDING DATA COLLECTION AND PROCESSING
a. Right of access, rectification and right to erasure
The user can read, update, modify or request the deletion of data concerning him within the limits of what is provided for by the regulations, by following the aforementioned procedure.
If he has one, the user has the right to request the deletion of his customer area by following the same procedure.
b. Right to limitation and opposition to data processing
The user has the right to request the limitation or to oppose the processing of his data by a digital medium, without Safyr being able to refuse, unless he demonstrates the existence of legitimate and compelling reasons, which can prevail over the interests and the rights and freedoms of the user.
In order to request the limitation of the processing of their data or to formulate an opposition to the processing of their data, the user must follow the above-mentioned procedure.
c. Right not to be subject to a decision based exclusively on an automated process
In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or significantly affects him in a way similar way.
d. Right to data portability
The user has the right to request the portability of their personal data, held on a digital medium, to another digital medium, by following the aforementioned procedure.
e. Right to refer the matter to the competent supervisory authority
In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or, if he believes that one of the rights listed above, he is entitled to refer the matter to the Data Protection Authority (APD), https://www.autoriteprotectiondonnees.be, or any competent judge.
B. PERSONAL DATA OF MINORS
In accordance with the provisions of Article 8 of European Regulation 2016/679, only minors aged 13 or over can consent to the processing of their personal data in Belgium.
If the user is a minor under 13 years of age, the consent of a legal representative is required so that personal data can be collected and processed.
Safyr digital media are intended for people who are at least over the age of 13.
ARTICLE 6: USE OF “COOKIES” FILES
The site uses “cookies”.
A “cookie” is a small text file, stored by the site in memory or on the user’s hard drive, containing information relating to the user’s session or browsing habits.
These files allow it to facilitate navigation, control access to the customer area, analyze traffic or even improve the service for the user's comfort.
For the use of “cookies” files which are not strictly necessary for the proper functioning of the digital medium, the user’s consent is requested.
This user consent is considered valid for a maximum period of 13 (thirteen) months. At the end of this period, the digital medium will again request the user's authorization to save "cookie" files in memory or on their hard drive.
a. User opposition to the use of “cookies” files by digital media
The user is informed that he can oppose the recording of these “cookie” files by configuring his browser software.
For information, the user can find at the following addresses the steps to follow in order to configure their browser software to oppose the recording of “cookies” files:
• Chrome : https://support.google.com/accounts/answer/61416?hl=fr
• Firefox : https://support.mozilla.org/fr/kb/activer-desactiver-cookies-preferences
• Internet Explorer : https://support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-delete-manage-cookies
• Opera : http://www.opera.com/help/tutorials/security/cookies/
• Safari : https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
If the user decides to deactivate “cookies” files, he or she will be able to continue browsing the digital medium. However, any malfunction of the digital medium caused by this manipulation cannot be considered to be the fault of Safyr.
b. Description of “cookies” files used by Safyr digital media
Safyr draws the user's attention to the fact that the following cookies are necessary when browsing each of Safyr's digital media:
Name Medium Purpose Expiration
PHPSESSID safyr-solution.com User session management Session
PrestaShop safyr-solution.com Access control to the customer area, basket management 20 days
auth0.is.authenticated
_legacy_auth0.is.authenticated app.lyra-system.com 24-hour app access control
__stripe_mid app.lyra-system.com Subscription, payment and billing 12 months
By browsing each of Safyr's digital media, the user is informed that preference or third-party "cookies" files may be recorded.
Name Supplier Purpose Expiration
__cfduid globalsign.com SSL certificate validation 12 months
xxxx safyr-solution.com app.lyra-system.com Registration of user consent 12 months
_ga safyr-solution.com app.lyra-system.com Unique identifier used by Google Analytics to generate statistical data on how the user navigates the site. 24 months
_gat safyr-solution.com app.lyra-system.com Decrease in the number of requests by Google Analytics Session
_gid safyr-solution.com app.lyra-system.com Unique identifier used by Google Analytics to generate statistical data on how the user navigates the site. Session
Safyr digital media uses Google Analytics, an audience analysis service provided by Google LLC. The “cookies” files used by Google Analytics make it possible to track, analyze the use of each digital medium and generate reports on its activity. Anonymized data may be processed in the United States.
In addition, Safyr's digital media may contain links to videos, presenting products and services, and social media buttons, allowing the user to share their activity on each digital media. “Cookie” files from video content distribution platforms and social networks may therefore be stored on the user’s terminal when using these features.
The user's attention is drawn to the fact that these sites have their own confidentiality policies and general conditions of use that may be different from the site. Safyr invites users to consult the privacy policies and general conditions of use of these sites.
ARTICLE 7: CONDITIONS FOR MODIFICATION OF THE CONFIDENTIALITY POLICY
This privacy policy can be consulted at any time at the address indicated below:
Privacy Policy
Safyr reserves the right to modify it in order to guarantee its compliance with current law. Any translation of this policy, into English or Dutch, is provided to the user for their convenience only. In the event of inconsistency or contradiction between the French version and its possible translation, the French version will prevail.
Consequently, the user is invited to regularly consult this confidentiality policy in order to stay informed of the latest changes that will be made to it.
The user is informed that the last update of this confidentiality policy took place on 05/27/2021.
ARTICLE 8: USER ACCEPTANCE OF THE CONFIDENTIALITY POLICY
En naviguant sur les supports numériques de Safyr, l’utilisateur atteste avoir lu et compris la présente politique de confidentialité et en accepte les conditions, en ce qui concerne plus particulièrement la collecte et le traitement de ses données à caractère personnel, ainsi que l’utilisation de fichiers « cookies ».
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